Service Availability during COVID-19

These challenging times may change the way we’re providing care, but not our commitment to providing it. 

We know that COVID-19 has increased stress and anxiety for everybody, and people with pre-existing mental health concerns are particularly vulnerable. 

That’s why, beginning at noon on Monday, March 23rd, we will be launching a Virtual Mental Health and Substance Use Urgent Care.  Therapy, psychiatry, and peer support services will be available by phone and through telemedicine, 24/7 to adults and children, regardless of insurance or ability to pay.  For help, call 888-750-2266, option 2.

Access: is a healthcare provider, and our critical services remain available to the community during the COVID-19 crisis.  Other services have been either closed or limited to protect health and safety of our staff and the community (A full, detailed list can be found at the bottom of the page)

The following services are open:

  • Mental Health and Substance Use Urgent Care
    • Virtual Mental Health and Substance Use Urgent Care – Available 24:7 by phone – call 888-750-2266, option 2
    • 16-24 Union Street, Middletown, NY – Open 10 am – 6 pm Monday-Friday; 9 am -5 pm Saturday & Sunday
  • Psychiatric services, including medication prescribing, remain available through telemedicine
  • Counseling Services through our Union Street and Grand Street locations remain available by telephone or other remote options and on a limited in-person basis for current clients. New clients and referrals from other providers should utilize the Mental Health and Substance Use Urgent Care (numbers above)
  • PROS Poughkeepsie and Middletown sites remain open for crisis and clients receiving medication injections
  • Group homes for people with intellectual and developmental disabilities, children in foster care, and people recovering from serious mental illness continue to operate, but are closed to visitors
  • Access: Business Solutions manufacturing facility remain fully functional and continue to work with our partners in government and the community to support critical products necessary in the fight against COVID-19

The following services are operating on a limited or remote basis:

  • Personalized Recovery Oriented Services (PROS) therapists are available by phone and groups are being held virtually. Middletown and Poughkeepsie sites remain open for clients receiving medication injections
  • Community Habilitation Services are being offered on a limited basis in-person, with community habilitation staff providing other limited services virtually
  • Site-based day habilitation services are closed, with some day habilitation services provided in Access-operated group homes
  • Children & Family Services, including Healthy Families, are being offered in-person on a limited basis and primarily by phone
  • Educational Advocacy is offering services and consultations by phone

Access: is not just our name; it’s our promise to provide the support our community needs when they need it. 

Additional information and links to resources are available here:

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